Omnichannel eCentrix adalah solusi yang inovatif dalam meningkatkan customer experience di dalam contact center. Dengan menggunakan konsep omnichannel, eCentrix memberikan kemudahan bagi agen contact center dalam menjalankan proses inbound dan outbound.
Proses inbound akan menjadi lebih efisien karena agen dapat dengan mudah mendapatkan informasi dan menerima panggilan dari customer yang memiliki pertanyaan tentang produk atau layanan perusahaan. Customer akan lebih terbantu dengan adanya akses yang cepat dan responsif dari agen contact center.
Tidak hanya itu, Omnichannel eCentrix juga dapat digunakan untuk proses outbound. Agen contact center dapat menghubungi customer potensial dengan lebih efektif karena semua channel terhubung dalam satu dashboard. Hal ini memungkinkan agen untuk mengakses informasi customer dengan cepat dan mengirimkan pesan yang relevan dan sifatnya personal.
Salah satu keunggulan dari Omnichannel eCentrix adalah kemampuannya dalam melakukan business optimization. Dengan adanya analisis terkait durasi penanganan dan jumlah layanan yang diberikan, perusahaan dapat mengelola agen contact center dengan lebih efisien. Selain itu, penjadwalan di seluruh channel juga dapat dilakukan dengan mudah.
Baca Juga : Menyongsong Era Baru Digital Customer Experience: Lima Trend di Tahun 2023
Keunggulan lainnya ada di dalam hal integrasi. Layanan ini dapat terintegrasi dengan sistem dan semua channel seperti WhatsApp, email, SMS, dan social media. Hal ini memungkinkan perusahaan untuk memaksimalkan kinerja layanan customer dan meningkatkan customer experience. Data dan informasi customer dapat dilihat dan disimpan di channel yang berbeda. Fitur ini juga mempunyai real time dashboard monitoring untuk semua channel.
Tidak hanya customer yang mendapatkan manfaat dari Omnichannel eCentrix, tetapi agen contact center juga akan merasakan pengalaman kerja yang lebih baik. Dengan adanya sistem yang terintegrasi dan analitik yang membantu dalam pengelolaan tugas, agen dapat bekerja dengan lebih efisien dan efektif. Hal ini akan berdampak pada peningkatan kinerja agen dalam memberikan layanan yang terbaik kepada customer.
Secara keseluruhan, Omnichannel eCentrix adalah solusi yang dapat mengubah customer experience dan meningkatkan kinerja contact center. Dengan memanfaatkan fitur-fitur seperti inbound dan outbound contact center, business optimization, integrasi, serta memberikan pengalaman kerja yang lebih baik bagi agen, perusahaan dapat mencapai keunggulan dalam hal customer experience. Omnichannel eCentrix akan membawa perusahaan ke era baru dalam hal interaksi dengan customer dan memastikan bahwa setiap kontak dengan customer adalah pengalaman yang menyenangkan dan bermakna.
Tingkatkan produktivitas perusahaan Anda dengan produk – produk dari eCentrix, untuk info lebih lanjut silahkan hubungi sales@ecentrix.co.id dan klik link ini
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Divisi Collection, Leasing, kebutuhan kredit, kesehatan kredit, customer, Collection System, Collection System Management, Proses Collection, Istilah collection, Due Date, DPD (Day Past Due) atau overdue days, Overdue amount, Balance OD (balance overdue), Bucket, Flow, Roll Back, Saving Balance, Amount collect, Repossess, Recovery Rate, Loss on Repossess (LOR), Net Cash In (NCI) atau Recovery, Proyeksi, Prediksi, Target, Write Off (WO)/ Charge-off (CO), Provisi, PTP (Promise to Pay), Kept PTP, Waive-off/diskon, Denda/late charge, Collectability, Contact Center System, System Contact Center, Contact Center Terbaik, Contact Center Terpercaya, Solusi Contact Center, Inbound Management, Solusi Call Inbound, Inbound Call, Management System, Omnichannel, Omnichannel Terlengkap, Omnichannel Terlengkap, Omnicahannel Terbaik, Omnnichannel System, Robocall, Work Force Management, Collection, Collection System, Telecollection, Mobile Collection, Mobile Collection System, Product local contact center, Local Software Contact Center, Aplikasi lokal Contact Center, Penyedia System Contact Center, Contact Center iso27001 indonesia, Contact Center iso9001 indonesia, Whatsapp2way collection, wa2way collection, Whatsapp2way telecollection, wa2way, telemarketing, Kredit, profit, suku bunga, pengelola jaminan, pinjaman nasabah, solusi kredit, mengurangi kredit macet, Collection scooring, Collection Management System, Artificial Intelligence, field collector, desk collector, robocall, Telecollection System, Telecollection, Telephony, IPPBX, Mobile Collection System, Voice Blast, Workforce Management, Penagihan efektif, penagihan yang efektif, aplikasi penagihan, sistem penagihan, Pinjaman, Teknologi, Technology, Collection Management System, Contact Center Pertama di Indonesia, Contact Center No 1 di Indonesia, Local Company Contact Center, technology, teknologi, ai, google assistant, siri, kecerdasan buatan, ironman, jarvis, robot, otomatisasi, analisa, kecerdasan, fintech, financial, lembaga, perusahaan, lending, pinjaman, kredit macet, likuiditas, rentabilitas, voice blast, email, whatsapp2ways, scoring, big data analysis, Paylater, tagihan, p2p lending, startup, shopee paylater, gopay paylater, traveloka, ecommerce, pandemi covid 19, covid19, merchant, digital payment, ojk, otoritas jasa keuangan, collection, desk collection, collector, mobile collection, ai, artificial intelligence, data mining, ecommerce, leasing, ekonomi, ecentrix, revolusi digital, digitalisasi, platform ecommerce, marketplace, shipper, reseller, income, official store, collection system, system collection, customer, invoice, collection team, collection, voicenote, smsgateaway, blasting, message blasting, reminder notes, voiceblast, voice reminder, application, aplikasi, collection scoring, telecollection, agent, manual calls, manual call, semi auto call, semi auto calls, automatic call, automatic calls, predictive dialing, call, system, mobile collection system, mobile field collection, reporting for supporting system, recording, monitoring, decision support system, geolocation, camera, bluetooth print, chat, monitoring, realtime, revolusi digital penagihan era modern dengan ecentrix collection systems, revolusi digital, penagihan era modern dengan ecentrix collection systems, ecommerce, leasing, ekonomi, ecentrix, revolusi digital, digitalisasi, platform ecommerce, marketplace, shipper, reseller, income, official store, collection system, system collection, customer, invoice, collection team, collection, voicenote, smsgateaway, blasting, message blasting, reminder notes, voiceblast, voice reminder, application, aplikasi, collection scoring, telecollection, agent, manual calls, manual call, semi auto call, semi auto calls, automatic call, automatic calls, predictive dialing, call, system, mobile collection system, mobile field collection, reporting for supporting system, recording, monitoring, decision support system, geolocation, camera, bluetooth print, chat, monitoring, realtime, revolusi digital penagihan era modern dengan ecentrix collection systems, revolusi digital, penagihan era modern dengan ecentrix collection systems, trendomnichannel, Omnichannel2022, omnichannel, babyboomers, generasi langgas, generasi z,
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