Contact Center
Contact Center is a centralized office used for the purpose of sending & receiving large volumes of request by telephony. Contact Center is operated by a company to administer incoming product support or information inquiries from consumer
Helpdesk
A helpdesk is a tool that organizes customer communication to help businesses respond to customers more quickly and effectively.
Outbound Management
All outgoing telephone activities carried out by agents are used for sales, billing, confirmation and verification activities.