Contact Center

Ecentrix voice blast has two option text to speech and pra recording, usually use for reminder and survey. Voice blast is a technique that uses computer technology to send pre-recorded phone messages to n number of community members at a single time. Business phone messages can be broadcast to customers in bulk fashion or emergency […]

Auto Dialer is an outbound calling system that automatically dials from a list of telephone numbers. Like other types of autodialers (also called robodialers), predictive dialers call numbers automatically and can help agents screen for busy signals, voicemail, no-answers and disconnected numbers.

IVR is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. […]